SpinKings Game Disconnected Mid-Spin: What Happens
Few things are as frustrating as your slot game freezing just as the reels are about to settle. This guide explains exactly what to expect if you get disconnected at SpinKings, how to recover your game, and how to prevent it from happening again.
Immediate Outcome of a Mid-Spin Disconnection
When your connection drops during a live spin, the game’s outcome is not lost. Modern online casinos like SpinKings use a Random Number Generator (RNG) that determines the result of a spin the millisecond you press the ‘spin’ button. This data is sent to and recorded on the game provider’s server instantaneously, long before the animated reels even stop spinning. Therefore, the result is final and stored. Upon reloading the game, the platform will synchronize with the server. You will either find your updated balance reflecting the spin’s result, or you may be greeted with a message showing the game’s outcome from your interrupted session.
Step-by-Step Troubleshooting Guide
If you find yourself disconnected, follow these steps in order to resolve the issue and recover your session:
- Check Your Internet Connection: The most common culprit is a local WiFi or mobile data drop. Refresh your connection and ensure it’s stable.
- Refresh the Game Page: Simply close and reopen the game tab or application. Most games will automatically reconnect and settle any pending spins.
- Clear Your Browser Cache: Occasionally, corrupted temporary files can cause instability. Clearing your cache can resolve this.
- Check the Casino Server Status: Visit the SpinKings casino news section or social media pages to see if they have announced any platform-wide maintenance or technical issues.
- Contact Customer Support: If the previous steps fail and your balance hasn’t updated, reach out to support via live chat (fastest) or email. Have your username and the name of the game ready.
What Support Will Need From You
When you contact customer service, providing specific information will drastically speed up the resolution. They are trained to handle these queries, but they need details to investigate the transaction logs on their end. Be prepared to supply the following:
| Information Required | Purpose & Example |
|---|---|
| Your Username/Account ID | To locate your account and game history. |
| Exact Game Name | e.g., “Book of Dead” or “Starburst”. |
| Approximate Time of Disconnect | Provide the time in your local timezone or GMT. |
| Bet Size of the Interrupted Spin | e.g., “$1.00 spin”. |
With this data, support can verify the server logs, confirm the spin’s outcome, and manually credit any winnings if they failed to appear automatically.
Technical Checks to Prevent Future Issues
Proactive measures can minimize the chance of a disconnection happening again. Focus on optimizing your own setup, as you have no control over the SpinKings server.
- Stable Connection: Use a wired Ethernet connection instead of WiFi for desktop play. For mobile, ensure a strong 4G/5G or WiFi signal.
- Close Background Apps: Streaming videos, large downloads, or other bandwidth-heavy applications can interfere with your game’s connection.
- Update Your Browser: Ensure you are using the latest version of Chrome, Firefox, Safari, or Edge for optimal performance.
- App vs. Browser: If you play on mobile, consider downloading the official SpinKings app if available, as it can sometimes be more stable than a mobile browser.
Impact on Bonuses and Wagering
A common concern is whether a disconnected spin counts towards wagering requirements if you are playing with a SpinKings bonus or SpinKings free spins. The answer is yes. Since the spin is processed, it is logged in the system. Any winnings will be added to your bonus balance and the wagering requirement from that bet will be recorded. If you were trying to claim a SpinKings no deposit offer or use a specific SpinKings promo code, a disconnect does not invalidate the bonus terms; the game round still counts. Always check the specific terms of the promotion for any time-bound wagering conditions.
In the vast majority of cases, a disconnect is a minor, temporary inconvenience. The robust backend systems in place ensure that no winnings are ever truly lost due to a connection problem on your end. By knowing the steps to take and the information to provide, you can quickly resolve the issue and get back to your game at this popular online destination.